SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

884

Meeting SLA

940

Breaching SLA

1,824

SLA-tracked vendors

48%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Airbnb	Breaching SLA	99.9%	88.33%	-11.57
Dovetail	Breaching SLA	99.9%	88.47%	-11.43
Shipwell	Breaching SLA	99.9%	88.47%	-11.43
Articulate	Breaching SLA	99.9%	88.61%	-11.29
Delinea	Breaching SLA	99.9%	88.61%	-11.29
Brex	Breaching SLA	99.9%	88.89%	-11.01
OpenSea	Breaching SLA	99.9%	88.89%	-11.01
Pantheon	Breaching SLA	99.9%	88.89%	-11.01
TeamViewer	Breaching SLA	99.9%	88.89%	-11.01
Sentry	Breaching SLA	99.9%	89.03%	-10.87
Yext	Breaching SLA	99.9%	89.03%	-10.87
Cursor	Breaching SLA	99.9%	89.31%	-10.59
Deskpro	Breaching SLA	99.9%	89.31%	-10.59
Atlassian (Opsgenie)	Breaching SLA	99.9%	89.31%	-10.59
Replicate	Breaching SLA	99.9%	89.31%	-10.59
JW Player	Breaching SLA	99.9%	89.44%	-10.46
Tailscale	Breaching SLA	99.9%	89.44%	-10.46
Channel.io	Breaching SLA	99.9%	89.58%	-10.32
Formstack	Breaching SLA	99.9%	89.72%	-10.18
Heap	Breaching SLA	99.9%	89.72%	-10.18
DigiCert	Breaching SLA	99.9%	90.14%	-9.76
GitLab	Breaching SLA	99.9%	90.42%	-9.48
orderbird	Breaching SLA	99.9%	90.69%	-9.21
DoiT International	Breaching SLA	99.9%	90.83%	-9.07
env0	Breaching SLA	99.9%	90.97%	-8.93
Codecov	Breaching SLA	99.9%	91.11%	-8.79
GitHub	Breaching SLA	99.9%	91.25%	-8.65
Mux	Breaching SLA	99.9%	91.25%	-8.65
Turbot	Breaching SLA	99.9%	91.25%	-8.65
Gorgias	Breaching SLA	99.9%	91.39%	-8.51
NationBuilder	Breaching SLA	99.9%	91.39%	-8.51
TrueLayer	Breaching SLA	99.9%	91.39%	-8.51
Backbase	Breaching SLA	99.9%	91.67%	-8.23
EBANX	Breaching SLA	99.9%	91.67%	-8.23
Humio	Breaching SLA	99.9%	91.67%	-8.23
Peakon	Breaching SLA	99.9%	91.67%	-8.23
VEED.io	Breaching SLA	99.9%	91.67%	-8.23
Code42 Software, Inc.	Breaching SLA	99.9%	91.94%	-7.96
Deno Deploy	Breaching SLA	99.9%	91.94%	-7.96
Gather	Breaching SLA	99.9%	91.94%	-7.96
Nitro Sign	Breaching SLA	99.9%	91.94%	-7.96
Instapage	Breaching SLA	99.9%	91.94%	-7.96
OneSignal	Breaching SLA	99.9%	91.94%	-7.96
Cardstream	Breaching SLA	99.9%	92.08%	-7.82
Notion	Breaching SLA	99.9%	92.08%	-7.82
Podium	Breaching SLA	99.9%	92.22%	-7.68
Synthesia	Breaching SLA	99.9%	92.22%	-7.68
Zapier	Breaching SLA	99.9%	92.22%	-7.68
OpenVPN	Breaching SLA	99.9%	92.36%	-7.54
OrderMyGear	Breaching SLA	99.9%	92.36%	-7.54

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.