SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
SugarSync	Breaching SLA	99.9%	90.78%	-9.12
Affinity	Breaching SLA	99.9%	90.92%	-8.98
Crisp	Breaching SLA	99.9%	90.92%	-8.98
Ledger	Breaching SLA	99.9%	90.92%	-8.98
Verkada	Breaching SLA	99.9%	90.92%	-8.98
Deno Deploy	Breaching SLA	99.9%	91.06%	-8.84
Inngest	Breaching SLA	99.9%	91.06%	-8.84
Fly.io	Breaching SLA	99.9%	91.34%	-8.56
Descript	Breaching SLA	99.9%	91.35%	-8.55
Diligent	Breaching SLA	99.9%	91.48%	-8.42
Kinsta	Breaching SLA	99.9%	91.48%	-8.42
Intercom	Breaching SLA	99.9%	91.62%	-8.28
ActivTrak	Breaching SLA	99.9%	91.76%	-8.14
Pix4D	Breaching SLA	99.9%	91.90%	-8.00
Trimble Viewpoint	Breaching SLA	99.9%	91.90%	-8.00
Dashlane	Breaching SLA	99.9%	92.04%	-7.86
AppFolio	Breaching SLA	99.9%	92.18%	-7.72
F5 Cloud	Breaching SLA	99.9%	92.18%	-7.72
Northpass	Breaching SLA	99.9%	92.18%	-7.72
EXACT	Breaching SLA	99.9%	92.46%	-7.44
Nuvemshop	Breaching SLA	99.9%	92.46%	-7.44
Vanilla Forums	Breaching SLA	99.9%	92.46%	-7.44
Acquia Inc	Breaching SLA	99.9%	92.60%	-7.30
Bentley Systems	Breaching SLA	99.9%	92.60%	-7.30
HelloID	Breaching SLA	99.9%	92.60%	-7.30
Plaid	Breaching SLA	99.9%	92.60%	-7.30
Seismic	Breaching SLA	99.9%	92.60%	-7.30
Spiceworks	Breaching SLA	99.9%	92.60%	-7.30
Vibes	Breaching SLA	99.9%	92.60%	-7.30
Opteo	Breaching SLA	99.9%	92.74%	-7.16
DigitalOcean	Breaching SLA	99.9%	92.88%	-7.02
Vercel	Breaching SLA	99.9%	92.88%	-7.02
Authorize.net	Breaching SLA	99.9%	93.02%	-6.88
USG Services	Breaching SLA	99.9%	93.02%	-6.88
Azure DevOps	Breaching SLA	99.9%	93.30%	-6.60
CommPeak	Breaching SLA	99.9%	93.30%	-6.60
Eventbrite	Breaching SLA	99.9%	93.30%	-6.60
Fleetio	Breaching SLA	99.9%	93.30%	-6.60
Gorgias	Breaching SLA	99.9%	93.30%	-6.60
Jobber	Breaching SLA	99.9%	93.44%	-6.46
Empatica	Breaching SLA	99.9%	93.58%	-6.32
JazzHR	Breaching SLA	99.9%	93.58%	-6.32
Nylas	Breaching SLA	99.9%	93.58%	-6.32
Synthesia	Breaching SLA	99.9%	93.58%	-6.32
Untappd	Breaching SLA	99.9%	93.58%	-6.32
Balance	Breaching SLA	99.9%	93.72%	-6.18
Gravity Payments	Breaching SLA	99.9%	93.72%	-6.18
Imperva	Breaching SLA	99.9%	93.72%	-6.18
ReadMe	Breaching SLA	99.9%	93.72%	-6.18
Alchemer	Breaching SLA	99.9%	93.85%	-6.05

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.