SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

884

Meeting SLA

940

Breaching SLA

1,824

SLA-tracked vendors

48%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
RevenueCat	Breaching SLA	99.9%	82.64%	-17.26
LogicMonitor	Breaching SLA	99.9%	82.78%	-17.12
Zenduty	Breaching SLA	99.9%	82.78%	-17.12
Empatica	Breaching SLA	99.9%	82.92%	-16.98
Cumulocity	Breaching SLA	99.9%	83.19%	-16.71
Worldline WLOP	Breaching SLA	99.9%	83.19%	-16.71
Akeneo	Breaching SLA	99.9%	83.33%	-16.57
Veriff	Breaching SLA	99.9%	83.47%	-16.43
Retool	Breaching SLA	99.9%	83.61%	-16.29
Mindbody	Breaching SLA	99.9%	83.75%	-16.15
Duo Security	Breaching SLA	99.9%	83.89%	-16.01
Zenfolio	Breaching SLA	99.9%	83.89%	-16.01
Guidewire	Breaching SLA	99.9%	84.03%	-15.87
Codat	Breaching SLA	99.9%	84.17%	-15.73
Branch	Breaching SLA	99.9%	84.31%	-15.59
Jobvite Operational	Breaching SLA	99.9%	84.31%	-15.59
Smartsheet	Breaching SLA	99.9%	84.31%	-15.59
OPSWAT	Breaching SLA	99.9%	84.58%	-15.32
Pulse	Breaching SLA	99.9%	84.58%	-15.32
Forge	Breaching SLA	99.9%	84.72%	-15.18
Productboard	Breaching SLA	99.9%	84.72%	-15.18
Alchemy	Breaching SLA	99.9%	84.86%	-15.04
Codefresh	Breaching SLA	99.9%	85.00%	-14.90
iPipeline External Communication	Breaching SLA	99.9%	85.00%	-14.90
IPVanish	Breaching SLA	99.9%	85.14%	-14.76
Phrase	Breaching SLA	99.9%	85.14%	-14.76
Mercari	Breaching SLA	99.9%	85.28%	-14.62
Authorize.net	Breaching SLA	99.9%	85.69%	-14.21
Spacelift	Breaching SLA	99.9%	85.69%	-14.21
Seismic	Breaching SLA	99.9%	85.97%	-13.93
Bandwidth	Breaching SLA	99.9%	86.11%	-13.79
Proton	Breaching SLA	99.9%	86.11%	-13.79
Bullhorn	Breaching SLA	99.9%	86.25%	-13.65
Inngest	Breaching SLA	99.9%	86.25%	-13.65
Zoom	Breaching SLA	99.9%	86.25%	-13.65
UiPath	Breaching SLA	99.9%	86.39%	-13.51
Plaid	Breaching SLA	99.9%	86.53%	-13.37
ShareFile®	Breaching SLA	99.9%	86.67%	-13.23
Experts Exchange	Breaching SLA	99.9%	86.81%	-13.09
CATS Software, Inc.	Breaching SLA	99.9%	86.94%	-12.96
StrongVPN	Breaching SLA	99.9%	86.94%	-12.96
Clari	Breaching SLA	99.9%	87.08%	-12.82
ClickFunnels	Breaching SLA	99.9%	87.08%	-12.82
AppFolio	Breaching SLA	99.9%	87.22%	-12.68
CM.com	Breaching SLA	99.9%	87.22%	-12.68
Crossref	Breaching SLA	99.9%	87.22%	-12.68
Boostlingo	Breaching SLA	99.9%	87.64%	-12.26
DocuSign	Breaching SLA	99.9%	87.64%	-12.26
Qualia	Breaching SLA	99.9%	87.64%	-12.26
Service Fusion	Breaching SLA	99.9%	88.06%	-11.84

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.