SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

494

Meeting SLA

1,352

Breaching SLA

1,846

SLA-tracked vendors

27%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
ST Math	Meeting SLA	99.9%	100.00%	+0.10
National Student Clearinghouse	Meeting SLA	99.9%	100.00%	+0.10
Swapcard	Meeting SLA	99.9%	100.00%	+0.10
Swat	Meeting SLA	99.9%	100.00%	+0.10
Swift	Meeting SLA	99.9%	100.00%	+0.10
Swile	Meeting SLA	99.9%	100.00%	+0.10
Tabnine	Meeting SLA	99.9%	100.00%	+0.10
Teamtailor	Meeting SLA	99.9%	100.00%	+0.10
Telerivet	Meeting SLA	99.9%	100.00%	+0.10
Tettra	Meeting SLA	99.9%	100.00%	+0.10
ThredUp	Meeting SLA	99.9%	100.00%	+0.10
Evident	Meeting SLA	99.9%	100.00%	+0.10
Todoist	Meeting SLA	99.9%	100.00%	+0.10
Transfix	Meeting SLA	99.9%	100.00%	+0.10
Atlassian (Trello)	Meeting SLA	99.9%	100.00%	+0.10
Alteryx One	Meeting SLA	99.9%	100.00%	+0.10
Trustpilot	Meeting SLA	99.9%	100.00%	+0.10
Twingate	Meeting SLA	99.9%	100.00%	+0.10
Typeform	Meeting SLA	99.9%	100.00%	+0.10
Uber	Meeting SLA	99.9%	100.00%	+0.10
Uberall	Meeting SLA	99.9%	100.00%	+0.10
Ucraft	Meeting SLA	99.9%	100.00%	+0.10
Unity	Meeting SLA	99.9%	100.00%	+0.10
Unsplash	Meeting SLA	99.9%	100.00%	+0.10
UpGuard CyberRisk	Meeting SLA	99.9%	100.00%	+0.10
upstart	Meeting SLA	99.9%	100.00%	+0.10
uShip	Meeting SLA	99.9%	100.00%	+0.10
Vertice	Meeting SLA	99.9%	100.00%	+0.10
vFairs	Meeting SLA	99.9%	100.00%	+0.10
Splunk On Call	Meeting SLA	99.9%	100.00%	+0.10
Visme	Meeting SLA	99.9%	100.00%	+0.10
VTS	Meeting SLA	99.9%	100.00%	+0.10
Webex	Meeting SLA	99.9%	100.00%	+0.10
Webpushr	Meeting SLA	99.9%	100.00%	+0.10
WhatsApp	Meeting SLA	99.9%	100.00%	+0.10
Wikimedia	Meeting SLA	99.9%	100.00%	+0.10
Wing	Meeting SLA	99.9%	100.00%	+0.10
WorkFlowy	Meeting SLA	99.9%	100.00%	+0.10
WorkRamp	Meeting SLA	99.9%	100.00%	+0.10
Wufoo	Meeting SLA	99.9%	100.00%	+0.10
Yodlee	Meeting SLA	99.9%	100.00%	+0.10
zeffy	Meeting SLA	99.9%	100.00%	+0.10
Zendesk	Meeting SLA	99.9%	100.00%	+0.10
Zenduty	Meeting SLA	99.9%	100.00%	+0.10
Zeplin	Meeting SLA	99.9%	100.00%	+0.10
Zoho	Meeting SLA	99.9%	100.00%	+0.10
Fastly	At_risk	99.99%	100.00%	+0.01

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.