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SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451
Meeting SLA
1,397
Breaching SLA
1,848
SLA-tracked vendors
24%
Compliance rate
Service Status SLA Target Actual (30d) Delta
FastSpring Breaching SLA 99.9% 79.89% -20.01
GitHub Breaching SLA 99.9% 79.89% -20.01
Piano Software Breaching SLA 99.9% 79.89% -20.01
Mercado Pago Breaching SLA 99.9% 80.17% -19.73
Lightspeed Breaching SLA 99.9% 80.31% -19.59
Octopus Deploy Breaching SLA 99.9% 80.45% -19.45
Adaptive Breaching SLA 99.9% 81.15% -18.75
CircleCI Breaching SLA 99.9% 81.15% -18.75
GreyNoise Enterprise Breaching SLA 99.9% 81.28% -18.62
Tailscale Breaching SLA 99.9% 81.56% -18.34
Countingup Breaching SLA 99.9% 81.70% -18.20
ClickMagick Breaching SLA 99.9% 81.84% -18.06
Brandwatch Breaching SLA 99.9% 81.98% -17.92
Blackboard (Anthology) Breaching SLA 99.9% 82.12% -17.78
Ubidots Breaching SLA 99.9% 82.12% -17.78
Ping Identity Breaching SLA 99.9% 82.40% -17.50
Fivetran Breaching SLA 99.9% 82.54% -17.36
Precisely Breaching SLA 99.9% 82.54% -17.36
Sprout Social Breaching SLA 99.9% 82.68% -17.22
Meltwater Media Intelligence Platform Breaching SLA 99.9% 82.82% -17.08
Nexus Mods Breaching SLA 99.9% 82.82% -17.08
AfterShip Breaching SLA 99.9% 83.38% -16.52
Relay.app Breaching SLA 99.9% 83.52% -16.38
Wiz Breaching SLA 99.9% 83.52% -16.38
OpenAI Breaching SLA 99.9% 83.80% -16.10
Tiendanube Breaching SLA 99.9% 83.80% -16.10
Fera Breaching SLA 99.9% 84.08% -15.82
TrueLayer Breaching SLA 99.9% 84.22% -15.68
Versapay Breaching SLA 99.9% 84.22% -15.68
Dovetail Breaching SLA 99.9% 84.36% -15.54
Sendcloud Breaching SLA 99.9% 84.36% -15.54
LastPass Breaching SLA 99.9% 84.78% -15.12
GearHost Breaching SLA 99.9% 84.92% -14.98
AnyDesk Breaching SLA 99.9% 85.20% -14.70
CM.com Breaching SLA 99.9% 85.34% -14.56
Vonage Contact Centre (VCC) Breaching SLA 99.9% 85.34% -14.56
BambooHR Breaching SLA 99.9% 85.61% -14.29
Bullhorn Breaching SLA 99.9% 85.61% -14.29
Follow Up Boss Breaching SLA 99.9% 85.61% -14.29
Orlo Breaching SLA 99.9% 86.03% -13.87
Tithe.ly Breaching SLA 99.9% 86.05% -13.85
Bitso Breaching SLA 99.9% 86.17% -13.73
Renaissance Learning Breaching SLA 99.9% 86.17% -13.73
Marqeta Breaching SLA 99.9% 86.31% -13.59
Scalr Breaching SLA 99.9% 86.31% -13.59
SendGrid Breaching SLA 99.9% 86.31% -13.59
Spacelift Breaching SLA 99.9% 86.31% -13.59
RescueTime Inc Breaching SLA 99.9% 86.45% -13.45
Routable Breaching SLA 99.9% 86.45% -13.45
Instructure (Canvas LMS) Breaching SLA 99.9% 86.59% -13.31

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.