SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

475

Meeting SLA

1,372

Breaching SLA

1,847

SLA-tracked vendors

26%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Vimeo OTT	Breaching SLA	99.9%	99.86%	-0.04
Virtuagym	Breaching SLA	99.9%	99.86%	-0.04
Vitally	Breaching SLA	99.9%	99.86%	-0.04
VitalSource	Breaching SLA	99.9%	99.86%	-0.04
Vivantio	Breaching SLA	99.9%	99.86%	-0.04
Vultr	Breaching SLA	99.9%	99.86%	-0.04
Webex	Breaching SLA	99.9%	99.86%	-0.04
When I Work	Breaching SLA	99.9%	99.86%	-0.04
Wonderment	Breaching SLA	99.9%	99.86%	-0.04
Wordtune	Breaching SLA	99.9%	99.86%	-0.04
WorkBoard	Breaching SLA	99.9%	99.86%	-0.04
Workforce US	Breaching SLA	99.9%	99.86%	-0.04
Wrike	Breaching SLA	99.9%	99.86%	-0.04
Xbox Live	Breaching SLA	99.9%	99.86%	-0.04
Xsolla	Breaching SLA	99.9%	99.86%	-0.04
Yesware	Breaching SLA	99.9%	99.86%	-0.04
Yodlee	Breaching SLA	99.9%	99.86%	-0.04
Zenduty	Breaching SLA	99.9%	99.86%	-0.04
Zenhub	Breaching SLA	99.9%	99.86%	-0.04
Status Updates \| ZeroBounce	Breaching SLA	99.9%	99.86%	-0.04
Zip	Breaching SLA	99.9%	99.86%	-0.04
Zuddl	Breaching SLA	99.9%	99.86%	-0.04
100ms	Meeting SLA	99.9%	100.00%	+0.10
Sign In Scheduling	Meeting SLA	99.9%	100.00%	+0.10
17hats	Meeting SLA	99.9%	100.00%	+0.10
42Crunch	Meeting SLA	99.9%	100.00%	+0.10
8base	Meeting SLA	99.9%	100.00%	+0.10
Ably	Meeting SLA	99.9%	100.00%	+0.10
Accelo	Meeting SLA	99.9%	100.00%	+0.10
AccuWeather	Meeting SLA	99.9%	100.00%	+0.10
ActionIQ CXHub	Meeting SLA	99.9%	100.00%	+0.10
Actionstep Practice Management	Meeting SLA	99.9%	100.00%	+0.10
AddEvent	Meeting SLA	99.9%	100.00%	+0.10
Addigy	Meeting SLA	99.9%	100.00%	+0.10
Adobe Creative Cloud	Meeting SLA	99.9%	100.00%	+0.10
Adtraction	Meeting SLA	99.9%	100.00%	+0.10
Adyen	Meeting SLA	99.9%	100.00%	+0.10
Afterpay	Meeting SLA	99.9%	100.00%	+0.10
Agero	Meeting SLA	99.9%	100.00%	+0.10
Aha!	Meeting SLA	99.9%	100.00%	+0.10
Airbase	Meeting SLA	99.9%	100.00%	+0.10
Airbnb	Meeting SLA	99.9%	100.00%	+0.10
Airbrake	Meeting SLA	99.9%	100.00%	+0.10
AirDNA	Meeting SLA	99.9%	100.00%	+0.10
Airmeet	Meeting SLA	99.9%	100.00%	+0.10
Airtm	Meeting SLA	99.9%	100.00%	+0.10
Aiven	Meeting SLA	99.9%	100.00%	+0.10
Akana	Meeting SLA	99.9%	100.00%	+0.10
Alert Logic	Meeting SLA	99.9%	100.00%	+0.10
AlertMedia	Meeting SLA	99.9%	100.00%	+0.10

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.