SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

475

Meeting SLA

1,372

Breaching SLA

1,847

SLA-tracked vendors

26%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Pronto	Breaching SLA	99.9%	99.86%	-0.04
PropelAuth	Breaching SLA	99.9%	99.86%	-0.04
Pusher	Breaching SLA	99.9%	99.86%	-0.04
Pushly	Breaching SLA	99.9%	99.86%	-0.04
Pypestream	Breaching SLA	99.9%	99.86%	-0.04
Q-CTRL	Breaching SLA	99.9%	99.86%	-0.04
Qwilr	Breaching SLA	99.9%	99.86%	-0.04
RankMath	Breaching SLA	99.9%	99.86%	-0.04
Redash	Breaching SLA	99.9%	99.86%	-0.04
Remedy Health Media	Breaching SLA	99.9%	99.86%	-0.04
Replicon	Breaching SLA	99.9%	99.86%	-0.04
Resideo	Breaching SLA	99.9%	99.86%	-0.04
Restream	Breaching SLA	99.9%	99.86%	-0.04
Roadmunk	Breaching SLA	99.9%	99.86%	-0.04
Robin	Breaching SLA	99.9%	99.86%	-0.04
Rubrik	Breaching SLA	99.9%	99.86%	-0.04
Ryver, Inc	Breaching SLA	99.9%	99.86%	-0.04
Salesforce	Breaching SLA	99.9%	99.86%	-0.04
Salt Edge	Breaching SLA	99.9%	99.86%	-0.04
SAP	Breaching SLA	99.9%	99.86%	-0.04
Schej	Breaching SLA	99.9%	99.86%	-0.04
Screenful	Breaching SLA	99.9%	99.86%	-0.04
Search.io	Breaching SLA	99.9%	99.86%	-0.04
Select Star	Breaching SLA	99.9%	99.86%	-0.04
Sematext	Breaching SLA	99.9%	99.86%	-0.04
Sense	Breaching SLA	99.9%	99.86%	-0.04
Service Fusion	Breaching SLA	99.9%	99.86%	-0.04
ServiceNow	Breaching SLA	99.9%	99.86%	-0.04
SharpSpring	Breaching SLA	99.9%	99.86%	-0.04
Shell	Breaching SLA	99.9%	99.86%	-0.04
ShipHero	Breaching SLA	99.9%	99.86%	-0.04
Sift	Breaching SLA	99.9%	99.86%	-0.04
Sigma Computing	Breaching SLA	99.9%	99.86%	-0.04
signNow	Breaching SLA	99.9%	99.86%	-0.04
SignRequest	Breaching SLA	99.9%	99.86%	-0.04
Simetrik NCLC	Breaching SLA	99.9%	99.86%	-0.04
Simwood	Breaching SLA	99.9%	99.86%	-0.04
Sitecore	Breaching SLA	99.9%	99.86%	-0.04
sLab	Breaching SLA	99.9%	99.86%	-0.04
Sleuth	Breaching SLA	99.9%	99.86%	-0.04
Socure	Breaching SLA	99.9%	99.86%	-0.04
SoFi	Breaching SLA	99.9%	99.86%	-0.04
Sonatype	Breaching SLA	99.9%	99.86%	-0.04
Soundtrack	Breaching SLA	99.9%	99.86%	-0.04
Spark Hire	Breaching SLA	99.9%	99.86%	-0.04
Spike	Breaching SLA	99.9%	99.86%	-0.04
spinnaker	Breaching SLA	99.9%	99.86%	-0.04
SpotOn	Breaching SLA	99.9%	99.86%	-0.04
Spreedly	Breaching SLA	99.9%	99.86%	-0.04
Sprinto	Breaching SLA	99.9%	99.86%	-0.04

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.