SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

475

Meeting SLA

1,372

Breaching SLA

1,847

SLA-tracked vendors

26%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
eduMe	Breaching SLA	99.9%	99.86%	-0.04
Keysight Eggplant	Breaching SLA	99.9%	99.86%	-0.04
Elevio	Breaching SLA	99.9%	99.86%	-0.04
Ellucian Cloud	Breaching SLA	99.9%	99.86%	-0.04
Endgame	Breaching SLA	99.9%	99.86%	-0.04
Enjin	Breaching SLA	99.9%	99.86%	-0.04
Envoy	Breaching SLA	99.9%	99.86%	-0.04
Epos Now	Breaching SLA	99.9%	99.86%	-0.04
Equals	Breaching SLA	99.9%	99.86%	-0.04
Equinix Metal	Breaching SLA	99.9%	99.86%	-0.04
erpnext	Breaching SLA	99.9%	99.86%	-0.04
EventMobi	Breaching SLA	99.9%	99.86%	-0.04
Fibery	Breaching SLA	99.9%	99.86%	-0.04
Figma	Breaching SLA	99.9%	99.86%	-0.04
filecoin	Breaching SLA	99.9%	99.86%	-0.04
Finale Inventory	Breaching SLA	99.9%	99.86%	-0.04
Merchandising Cloud	Breaching SLA	99.9%	99.86%	-0.04
firebase	Breaching SLA	99.9%	99.86%	-0.04
Five9	Breaching SLA	99.9%	99.86%	-0.04
Flock	Breaching SLA	99.9%	99.86%	-0.04
Flowroute	Breaching SLA	99.9%	99.86%	-0.04
Forecast	Breaching SLA	99.9%	99.86%	-0.04
Format	Breaching SLA	99.9%	99.86%	-0.04
Formlabs	Breaching SLA	99.9%	99.86%	-0.04
Fortanix SaaS	Breaching SLA	99.9%	99.86%	-0.04
FortiCloud	Breaching SLA	99.9%	99.86%	-0.04
FortiGuard	Breaching SLA	99.9%	99.86%	-0.04
FourKites	Breaching SLA	99.9%	99.86%	-0.04
FreshBooks	Breaching SLA	99.9%	99.86%	-0.04
Frost	Breaching SLA	99.9%	99.86%	-0.04
FullStory	Breaching SLA	99.9%	99.86%	-0.04
Funnel	Breaching SLA	99.9%	99.86%	-0.04
FutureLearn	Breaching SLA	99.9%	99.86%	-0.04
Gamma	Breaching SLA	99.9%	99.86%	-0.04
GateHub	Breaching SLA	99.9%	99.86%	-0.04
Genezio	Breaching SLA	99.9%	99.86%	-0.04
Olo Engage	Breaching SLA	99.9%	99.86%	-0.04
Ginger	Breaching SLA	99.9%	99.86%	-0.04
Glofox	Breaching SLA	99.9%	99.86%	-0.04
Golden	Breaching SLA	99.9%	99.86%	-0.04
Nitro Sign	Breaching SLA	99.9%	99.86%	-0.04
Grain	Breaching SLA	99.9%	99.86%	-0.04
Groove	Breaching SLA	99.9%	99.86%	-0.04
Guru	Breaching SLA	99.9%	99.86%	-0.04
Hack The Box	Breaching SLA	99.9%	99.86%	-0.04
HetrixTools	Breaching SLA	99.9%	99.86%	-0.04
Holistics	Breaching SLA	99.9%	99.86%	-0.04
Housecall Pro	Breaching SLA	99.9%	99.86%	-0.04
HR for Health	Breaching SLA	99.9%	99.86%	-0.04
Huggy	Breaching SLA	99.9%	99.86%	-0.04

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.