SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

475

Meeting SLA

1,372

Breaching SLA

1,847

SLA-tracked vendors

26%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
syncari	Breaching SLA	99.9%	99.72%	-0.18
Synchro team	Breaching SLA	99.9%	99.72%	-0.18
Synctera	Breaching SLA	99.9%	99.72%	-0.18
Talend Cloud	Breaching SLA	99.9%	99.72%	-0.18
Tanda	Breaching SLA	99.9%	99.72%	-0.18
Taskworld	Breaching SLA	99.9%	99.72%	-0.18
TaxJar	Breaching SLA	99.9%	99.72%	-0.18
TeamDynamix	Breaching SLA	99.9%	99.72%	-0.18
TeamSnap	Breaching SLA	99.9%	99.72%	-0.18
TextExpander	Breaching SLA	99.9%	99.72%	-0.18
Ticketmatic	Breaching SLA	99.9%	99.72%	-0.18
Tiny Technologies	Breaching SLA	99.9%	99.72%	-0.18
T-Mobile	Breaching SLA	99.9%	99.72%	-0.18
Together AI	Breaching SLA	99.9%	99.72%	-0.18
Totango	Breaching SLA	99.9%	99.72%	-0.18
Treasure Data	Breaching SLA	99.9%	99.72%	-0.18
Treasury Prime	Breaching SLA	99.9%	99.72%	-0.18
TrekkSoft	Breaching SLA	99.9%	99.72%	-0.18
Truckstop	Breaching SLA	99.9%	99.72%	-0.18
Twitch	Breaching SLA	99.9%	99.72%	-0.18
Ulysses Websites	Breaching SLA	99.9%	99.72%	-0.18
Umami	Breaching SLA	99.9%	99.72%	-0.18
Unbounce	Breaching SLA	99.9%	99.72%	-0.18
UserVoice	Breaching SLA	99.9%	99.72%	-0.18
Valimail	Breaching SLA	99.9%	99.72%	-0.18
Veradigm Health Plans & Payers	Breaching SLA	99.9%	99.72%	-0.18
Verizon	Breaching SLA	99.9%	99.72%	-0.18
Vidyard	Breaching SLA	99.9%	99.72%	-0.18
Websolr	Breaching SLA	99.9%	99.72%	-0.18
Wise	Breaching SLA	99.9%	99.72%	-0.18
Wistia	Breaching SLA	99.9%	99.72%	-0.18
Wodify Public	Breaching SLA	99.9%	99.72%	-0.18
Woopra	Breaching SLA	99.9%	99.72%	-0.18
Workflow	Breaching SLA	99.9%	99.72%	-0.18
Workiro	Breaching SLA	99.9%	99.72%	-0.18
Workspan	Breaching SLA	99.9%	99.72%	-0.18
Writer	Breaching SLA	99.9%	99.72%	-0.18
X (Twitter)	Breaching SLA	99.9%	99.72%	-0.18
Xfinity (Comcast)	Breaching SLA	99.9%	99.72%	-0.18
YCharts	Breaching SLA	99.9%	99.72%	-0.18
YouTube	Breaching SLA	99.9%	99.72%	-0.18
Zabbix	Breaching SLA	99.9%	99.72%	-0.18
Zed	Breaching SLA	99.9%	99.72%	-0.18
Zencity	Breaching SLA	99.9%	99.72%	-0.18
zenith	Breaching SLA	99.9%	99.72%	-0.18
Zilliz	Breaching SLA	99.9%	99.72%	-0.18
MassiveMusic	Breaching SLA	99.9%	99.86%	-0.04
Acuity Scheduling	Breaching SLA	99.9%	99.86%	-0.04
Agendrix	Breaching SLA	99.9%	99.86%	-0.04
Airbyte	Breaching SLA	99.9%	99.86%	-0.04

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.