SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

870

Meeting SLA

960

Breaching SLA

1,830

SLA-tracked vendors

48%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
ActionIQ CXHub	Breaching SLA	99.9%	48.75%	-51.15
Censys	Breaching SLA	99.9%	50.00%	-49.90
Alchemy	Breaching SLA	99.9%	51.67%	-48.23
Temporal	Breaching SLA	99.9%	51.67%	-48.23
TOPdesk SaaS Status page	Breaching SLA	99.9%	52.08%	-47.82
Mautic Community	Breaching SLA	99.9%	52.22%	-47.68
Sinch	Breaching SLA	99.9%	52.36%	-47.54
Koyeb	Breaching SLA	99.9%	53.47%	-46.43
BreezeChMS	Breaching SLA	99.9%	53.61%	-46.29
GoCardless	Breaching SLA	99.9%	54.17%	-45.73
dLocal	Breaching SLA	99.9%	55.56%	-44.34
Retool	Breaching SLA	99.9%	55.69%	-44.21
Kickstarter	Breaching SLA	99.9%	57.08%	-42.82
Riege Software	Breaching SLA	99.9%	57.14%	-42.76
Quicknode	Breaching SLA	99.9%	58.75%	-41.15
DocHub	Breaching SLA	99.9%	59.17%	-40.73
ESET	Breaching SLA	99.9%	59.58%	-40.32
Segment	Breaching SLA	99.9%	59.86%	-40.04
CertifID	Breaching SLA	99.9%	60.28%	-39.62
Snyk	Breaching SLA	99.9%	60.83%	-39.07
Codat	Breaching SLA	99.9%	62.22%	-37.68
Happeo	Breaching SLA	99.9%	63.06%	-36.84
Forge	Breaching SLA	99.9%	63.19%	-36.71
Bullhorn	Breaching SLA	99.9%	64.17%	-35.73
Experts Exchange	Breaching SLA	99.9%	64.17%	-35.73
AirDNA	Breaching SLA	99.9%	66.11%	-33.79
DeepSeek	Breaching SLA	99.9%	66.11%	-33.79
GEP SMART	Breaching SLA	99.9%	66.11%	-33.79
Imperva	Breaching SLA	99.9%	66.25%	-33.65
Citrix Cloud	Breaching SLA	99.9%	66.39%	-33.51
Coveralls	Breaching SLA	99.9%	66.67%	-33.23
Cornerstone OnDemand	Breaching SLA	99.9%	67.36%	-32.54
Bunny CDN	Breaching SLA	99.9%	67.50%	-32.40
CallTrackingMetrics	Breaching SLA	99.9%	67.78%	-32.12
Vonage	Breaching SLA	99.9%	67.92%	-31.98
ClickHouse	Breaching SLA	99.9%	68.75%	-31.15
Pearl	Breaching SLA	99.9%	68.75%	-31.15
Clio	Breaching SLA	99.9%	69.03%	-30.87
Lob	Breaching SLA	99.9%	69.17%	-30.73
Marqeta	Breaching SLA	99.9%	69.58%	-30.32
Particle	Breaching SLA	99.9%	69.58%	-30.32
USG Services	Breaching SLA	99.9%	69.86%	-30.04
Aptible	Breaching SLA	99.9%	70.69%	-29.21
Agorapulse	Breaching SLA	99.9%	70.83%	-29.07
Bitso	Breaching SLA	99.9%	70.97%	-28.93
Materialize	Breaching SLA	99.9%	71.11%	-28.79
Atlassian (Trello)	Breaching SLA	99.9%	71.53%	-28.37
6sense	Breaching SLA	99.9%	71.67%	-28.23
env0	Breaching SLA	99.9%	71.81%	-28.09
Brandwatch	Breaching SLA	99.9%	72.22%	-27.68

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.