SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

880

Meeting SLA

944

Breaching SLA

1,824

SLA-tracked vendors

48%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Make	Breaching SLA	99.9%	54.17%	-45.73
Honeybadger	Breaching SLA	99.9%	54.72%	-45.18
Confluent Cloud	Breaching SLA	99.9%	55.56%	-44.34
Grafana Cloud	Breaching SLA	99.9%	56.81%	-43.09
DocHub	Breaching SLA	99.9%	57.08%	-42.82
EG Landax	Breaching SLA	99.9%	57.08%	-42.82
Orlo	Breaching SLA	99.9%	57.36%	-42.54
Sinch	Breaching SLA	99.9%	57.50%	-42.40
TeamsLink	Breaching SLA	99.9%	57.50%	-42.40
Nurture	Breaching SLA	99.9%	57.64%	-42.26
Deputy	Breaching SLA	99.9%	57.78%	-42.12
CRM Messaging	Breaching SLA	99.9%	58.06%	-41.84
SecureGive	Breaching SLA	99.9%	58.06%	-41.84
Zenoti	Breaching SLA	99.9%	58.47%	-41.43
Khoros	Breaching SLA	99.9%	58.61%	-41.29
IDnow GmbH	Breaching SLA	99.9%	59.17%	-40.73
TabaPay	Breaching SLA	99.9%	60.00%	-39.90
Marqeta	Breaching SLA	99.9%	60.14%	-39.76
IremboGov	Breaching SLA	99.9%	60.56%	-39.34
Particle	Breaching SLA	99.9%	61.67%	-38.23
Mautic Community	Breaching SLA	99.9%	61.81%	-38.09
Verkada	Breaching SLA	99.9%	63.19%	-36.71
dLocal	Breaching SLA	99.9%	63.33%	-36.57
Akamai	Breaching SLA	99.99%	64.58%	-35.41
Kit (ConvertKit)	Breaching SLA	99.9%	64.58%	-35.32
Coinbase	Breaching SLA	99.9%	65.14%	-34.76
Currencycloud	Breaching SLA	99.9%	66.81%	-33.09
Banking Circle	Breaching SLA	99.9%	67.64%	-32.26
Harness	Breaching SLA	99.9%	67.92%	-31.98
Ivanti Cloud	Breaching SLA	99.9%	68.19%	-31.71
Mercado Pago	Breaching SLA	99.9%	68.33%	-31.57
10Web	Breaching SLA	99.9%	69.44%	-30.46
Apache Software Foundation	Breaching SLA	99.9%	69.86%	-30.04
Klarna	Breaching SLA	99.9%	69.86%	-30.04
Piano Software	Breaching SLA	99.9%	69.86%	-30.04
Teachable	Breaching SLA	99.9%	69.86%	-30.04
GoTab	Breaching SLA	99.9%	70.69%	-29.21
Procore	Breaching SLA	99.9%	70.69%	-29.21
tricentis	Breaching SLA	99.9%	70.69%	-29.21
Square	Breaching SLA	99.9%	70.97%	-28.93
Anaplan	Breaching SLA	99.9%	71.11%	-28.79
Yesware	Breaching SLA	99.9%	71.25%	-28.65
ServiceMax	Breaching SLA	99.9%	71.39%	-28.51
Cornerstone OnDemand	Breaching SLA	99.9%	71.53%	-28.37
Coveralls	Breaching SLA	99.9%	71.53%	-28.37
AfterShip	Breaching SLA	99.9%	71.81%	-28.09
Travis CI	Breaching SLA	99.9%	71.94%	-27.96
Adaptive	Breaching SLA	99.9%	72.08%	-27.82
finAPI Live	Breaching SLA	99.9%	72.08%	-27.82
USG Services	Breaching SLA	99.9%	72.64%	-27.26

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.