SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

475

Meeting SLA

1,372

Breaching SLA

1,847

SLA-tracked vendors

26%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Klaviyo	Breaching SLA	99.9%	99.58%	-0.32
Knewton alta	Breaching SLA	99.9%	99.58%	-0.32
Lotame	Breaching SLA	99.9%	99.58%	-0.32
Lusha	Breaching SLA	99.9%	99.58%	-0.32
MailerLite	Breaching SLA	99.9%	99.58%	-0.32
Materialize	Breaching SLA	99.9%	99.58%	-0.32
Hosted Mender	Breaching SLA	99.9%	99.58%	-0.32
Mindbody	Breaching SLA	99.9%	99.58%	-0.32
Mixpanel	Breaching SLA	99.9%	99.58%	-0.32
Modulr Finance Limited	Breaching SLA	99.9%	99.58%	-0.32
Morningstar	Breaching SLA	99.9%	99.58%	-0.32
MultiSafepay	Breaching SLA	99.9%	99.58%	-0.32
Newforma	Breaching SLA	99.9%	99.58%	-0.32
ngrok	Breaching SLA	99.9%	99.58%	-0.32
NordLayer	Breaching SLA	99.9%	99.58%	-0.32
Nutanix	Breaching SLA	99.9%	99.58%	-0.32
Orca Security	Breaching SLA	99.9%	99.58%	-0.32
Origami	Breaching SLA	99.9%	99.58%	-0.32
PandaDoc	Breaching SLA	99.9%	99.58%	-0.32
Paxos	Breaching SLA	99.9%	99.58%	-0.32
Phone.com, Inc.	Breaching SLA	99.9%	99.58%	-0.32
PlanetScale	Breaching SLA	99.9%	99.58%	-0.32
Postmark	Breaching SLA	99.9%	99.58%	-0.32
Presslabs	Breaching SLA	99.9%	99.58%	-0.32
Proton	Breaching SLA	99.9%	99.58%	-0.32
Pylon	Breaching SLA	99.9%	99.58%	-0.32
Qualified	Breaching SLA	99.9%	99.58%	-0.32
Quest On Demand	Breaching SLA	99.9%	99.58%	-0.32
Reservio	Breaching SLA	99.9%	99.58%	-0.32
Runscope	Breaching SLA	99.9%	99.58%	-0.32
Seeking Alpha	Breaching SLA	99.9%	99.58%	-0.32
Skylight	Breaching SLA	99.9%	99.58%	-0.32
Slido	Breaching SLA	99.9%	99.58%	-0.32
SmartRecruiters	Breaching SLA	99.9%	99.58%	-0.32
Snappt	Breaching SLA	99.9%	99.58%	-0.32
Solana	Breaching SLA	99.9%	99.58%	-0.32
Speakap	Breaching SLA	99.9%	99.58%	-0.32
Splashtop	Breaching SLA	99.9%	99.58%	-0.32
Spotlight	Breaching SLA	99.9%	99.58%	-0.32
Atlassian (Statuspage)	Breaching SLA	99.9%	99.58%	-0.32
Stream	Breaching SLA	99.9%	99.58%	-0.32
SuperAnnotate AI	Breaching SLA	99.9%	99.58%	-0.32
Superset	Breaching SLA	99.9%	99.58%	-0.32
Swoogo	Breaching SLA	99.9%	99.58%	-0.32
Sysdig US-East-1	Breaching SLA	99.9%	99.58%	-0.32
Telenor CDN	Breaching SLA	99.9%	99.58%	-0.32
Teleport	Breaching SLA	99.9%	99.58%	-0.32
Thunkable	Breaching SLA	99.9%	99.58%	-0.32
Tinybird	Breaching SLA	99.9%	99.58%	-0.32
Transifex	Breaching SLA	99.9%	99.58%	-0.32

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.