SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866

Meeting SLA

964

Breaching SLA

1,830

SLA-tracked vendors

47%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Koordinates	Breaching SLA	99.9%	99.31%	-0.59
Marvel App	Breaching SLA	99.9%	99.31%	-0.59
Mux	Breaching SLA	99.9%	99.31%	-0.59
Nextiva	Breaching SLA	99.9%	99.31%	-0.59
No-IP	Breaching SLA	99.9%	99.31%	-0.59
Northpass	Breaching SLA	99.9%	99.31%	-0.59
Nosto	Breaching SLA	99.9%	99.31%	-0.59
OpenSea	Breaching SLA	99.9%	99.31%	-0.59
OPSWAT	Breaching SLA	99.9%	99.31%	-0.59
PandaDoc	Breaching SLA	99.9%	99.31%	-0.59
ParentSquare	Breaching SLA	99.9%	99.31%	-0.59
Pike13	Breaching SLA	99.9%	99.31%	-0.59
Pinecone	Breaching SLA	99.9%	99.31%	-0.59
Pipefy	Breaching SLA	99.9%	99.31%	-0.59
Pliant	Breaching SLA	99.9%	99.31%	-0.59
Pulumi	Breaching SLA	99.9%	99.31%	-0.59
QuickBooks	Breaching SLA	99.9%	99.31%	-0.59
Routific	Breaching SLA	99.9%	99.31%	-0.59
Salt Edge	Breaching SLA	99.9%	99.31%	-0.59
Sapling Intelligence	Breaching SLA	99.9%	99.31%	-0.59
SportsEngine	Breaching SLA	99.9%	99.31%	-0.59
National Student Clearinghouse	Breaching SLA	99.9%	99.31%	-0.59
Teamtailor	Breaching SLA	99.9%	99.31%	-0.59
Trint	Breaching SLA	99.9%	99.31%	-0.59
TuneIn	Breaching SLA	99.9%	99.31%	-0.59
Tuple	Breaching SLA	99.9%	99.31%	-0.59
UpLead	Breaching SLA	99.9%	99.31%	-0.59
Wealthsimple	Breaching SLA	99.9%	99.31%	-0.59
WorkOS	Breaching SLA	99.9%	99.31%	-0.59
Agendrix	Breaching SLA	99.9%	99.44%	-0.46
Agero	Breaching SLA	99.9%	99.44%	-0.46
Astronomer	Breaching SLA	99.9%	99.44%	-0.46
BigTime Software	Breaching SLA	99.9%	99.44%	-0.46
Blueshift	Breaching SLA	99.9%	99.44%	-0.46
Boostlingo	Breaching SLA	99.9%	99.44%	-0.46
boostup	Breaching SLA	99.9%	99.44%	-0.46
Chatfuel	Breaching SLA	99.9%	99.44%	-0.46
Class Technologies	Breaching SLA	99.9%	99.44%	-0.46
Cohere	Breaching SLA	99.9%	99.44%	-0.46
Cumulocity	Breaching SLA	99.9%	99.44%	-0.46
Dialogue	Breaching SLA	99.9%	99.44%	-0.46
fullcast.io	Breaching SLA	99.9%	99.44%	-0.46
Greenway Services	Breaching SLA	99.9%	99.44%	-0.46
Kandji	Breaching SLA	99.9%	99.44%	-0.46
Kartra	Breaching SLA	99.9%	99.44%	-0.46
Katalon	Breaching SLA	99.9%	99.44%	-0.46
Klarna	Breaching SLA	99.9%	99.44%	-0.46
Landingi	Breaching SLA	99.9%	99.44%	-0.46
Litmos	Breaching SLA	99.9%	99.44%	-0.46
LiveChat	Breaching SLA	99.9%	99.44%	-0.46

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.