SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Optimizely	Breaching SLA	99.9%	99.30%	-0.60
Pagely	Breaching SLA	99.9%	99.30%	-0.60
Palisis AG	Breaching SLA	99.9%	99.30%	-0.60
ParentSquare	Breaching SLA	99.9%	99.30%	-0.60
Phenom	Breaching SLA	99.9%	99.30%	-0.60
PlanetScale	Breaching SLA	99.9%	99.30%	-0.60
Pliant	Breaching SLA	99.9%	99.30%	-0.60
Prezi	Breaching SLA	99.9%	99.30%	-0.60
Prismic	Breaching SLA	99.9%	99.30%	-0.60
Productboard	Breaching SLA	99.9%	99.30%	-0.60
Tellent	Breaching SLA	99.9%	99.30%	-0.60
Reddit	Breaching SLA	99.9%	99.30%	-0.60
Riskified	Breaching SLA	99.9%	99.30%	-0.60
Rollbar	Breaching SLA	99.9%	99.30%	-0.60
Sendwithus	Breaching SLA	99.9%	99.30%	-0.60
SimpleTexting	Breaching SLA	99.9%	99.30%	-0.60
Kyndryl Cloud Uplift	Breaching SLA	99.9%	99.30%	-0.60
Stytch	Breaching SLA	99.9%	99.30%	-0.60
Temporal	Breaching SLA	99.9%	99.30%	-0.60
Thinkific	Breaching SLA	99.9%	99.30%	-0.60
ABC Trainerize	Breaching SLA	99.9%	99.30%	-0.60
Tray.ai	Breaching SLA	99.9%	99.30%	-0.60
Upstash	Breaching SLA	99.9%	99.30%	-0.60
UserZoom	Breaching SLA	99.9%	99.30%	-0.60
Zuora	Breaching SLA	99.9%	99.30%	-0.60
Adalo	Breaching SLA	99.9%	99.44%	-0.46
Blueshift	Breaching SLA	99.9%	99.44%	-0.46
Boomi	Breaching SLA	99.9%	99.44%	-0.46
Clause	Breaching SLA	99.9%	99.44%	-0.46
CommCare HQ	Breaching SLA	99.9%	99.44%	-0.46
Constant Contact	Breaching SLA	99.9%	99.44%	-0.46
Crates.io (Rust)	Breaching SLA	99.9%	99.44%	-0.46
Dialpad	Breaching SLA	99.9%	99.44%	-0.46
Digistorm	Breaching SLA	99.9%	99.44%	-0.46
DNSimple	Breaching SLA	99.9%	99.44%	-0.46
Eleos Technologies	Breaching SLA	99.9%	99.44%	-0.46
eSUB Construction Software	Breaching SLA	99.9%	99.44%	-0.46
Expensya	Breaching SLA	99.9%	99.44%	-0.46
Flexfone	Breaching SLA	99.9%	99.44%	-0.46
Form3	Breaching SLA	99.9%	99.44%	-0.46
CSG Forte	Breaching SLA	99.9%	99.44%	-0.46
GoTo	Breaching SLA	99.9%	99.44%	-0.46
InfluxData	Breaching SLA	99.9%	99.44%	-0.46
iPipeline External Communication	Breaching SLA	99.9%	99.44%	-0.46
Iterable	Breaching SLA	99.9%	99.44%	-0.46
KOMOJU	Breaching SLA	99.9%	99.44%	-0.46
Lob	Breaching SLA	99.9%	99.44%	-0.46
LogRocket	Breaching SLA	99.9%	99.44%	-0.46
Mindbody	Breaching SLA	99.9%	99.44%	-0.46
Mural	Breaching SLA	99.9%	99.44%	-0.46

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.