SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
SnapLogic	Breaching SLA	99.9%	99.16%	-0.74
Spline	Breaching SLA	99.9%	99.16%	-0.74
Sprig	Breaching SLA	99.9%	99.16%	-0.74
Superhuman Mail	Breaching SLA	99.9%	99.16%	-0.74
TeamSupport System	Breaching SLA	99.9%	99.16%	-0.74
Tidio	Breaching SLA	99.9%	99.16%	-0.74
TrackingMore	Breaching SLA	99.9%	99.16%	-0.74
TriumphPay	Breaching SLA	99.9%	99.16%	-0.74
Turvo	Breaching SLA	99.9%	99.16%	-0.74
Vagaro	Breaching SLA	99.9%	99.16%	-0.74
Vaultspeed	Breaching SLA	99.9%	99.16%	-0.74
Veracode	Breaching SLA	99.9%	99.16%	-0.74
VideoAsk	Breaching SLA	99.9%	99.16%	-0.74
Wix	Breaching SLA	99.9%	99.16%	-0.74
Zephyr	Breaching SLA	99.9%	99.16%	-0.74
Altium	Breaching SLA	99.9%	99.30%	-0.60
Apollo GraphQL	Breaching SLA	99.9%	99.30%	-0.60
Atera	Breaching SLA	99.9%	99.30%	-0.60
Axiom	Breaching SLA	99.9%	99.30%	-0.60
Bird	Breaching SLA	99.9%	99.30%	-0.60
Brevo	Breaching SLA	99.9%	99.30%	-0.60
Briq	Breaching SLA	99.9%	99.30%	-0.60
CockroachDB Cloud	Breaching SLA	99.9%	99.30%	-0.60
CommentSold	Breaching SLA	99.9%	99.30%	-0.60
Cornerstone OnDemand	Breaching SLA	99.9%	99.30%	-0.60
Crowdin	Breaching SLA	99.9%	99.30%	-0.60
Cursor	Breaching SLA	99.9%	99.30%	-0.60
Demio	Breaching SLA	99.9%	99.30%	-0.60
Dialogue	Breaching SLA	99.9%	99.30%	-0.60
Dynatrace	Breaching SLA	99.9%	99.30%	-0.60
Expensify	Breaching SLA	99.9%	99.30%	-0.60
Front	Breaching SLA	99.9%	99.30%	-0.60
GetResponse	Breaching SLA	99.9%	99.30%	-0.60
Greenlight Guru	Breaching SLA	99.9%	99.30%	-0.60
Harvey AI	Breaching SLA	99.9%	99.30%	-0.60
iAdvize (HA)	Breaching SLA	99.9%	99.30%	-0.60
Ironclad Contract Management	Breaching SLA	99.9%	99.30%	-0.60
Join	Breaching SLA	99.9%	99.30%	-0.60
Katalon	Breaching SLA	99.9%	99.30%	-0.60
Kustomer	Breaching SLA	99.9%	99.30%	-0.60
Linear	Breaching SLA	99.9%	99.30%	-0.60
Lithic	Breaching SLA	99.9%	99.30%	-0.60
Mention	Breaching SLA	99.9%	99.30%	-0.60
Mindvalley	Breaching SLA	99.9%	99.30%	-0.60
Mixpanel	Breaching SLA	99.9%	99.30%	-0.60
Name.com	Breaching SLA	99.9%	99.30%	-0.60
Netomi	Breaching SLA	99.9%	99.30%	-0.60
NetSuite	Breaching SLA	99.9%	99.30%	-0.60
Nutshell	Breaching SLA	99.9%	99.30%	-0.60
Open Exchange Rates	Breaching SLA	99.9%	99.30%	-0.60

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.