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SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

884
Meeting SLA
940
Breaching SLA
1,824
SLA-tracked vendors
48%
Compliance rate
Service Status SLA Target Actual (30d) Delta
Teamtailor Breaching SLA 99.9% 99.03% -0.87
Tinybird Breaching SLA 99.9% 99.03% -0.87
Trint Breaching SLA 99.9% 99.03% -0.87
Volusion Breaching SLA 99.9% 99.03% -0.87
Wise Breaching SLA 99.9% 99.03% -0.87
Wistia Breaching SLA 99.9% 99.03% -0.87
ABBYY Breaching SLA 99.9% 99.17% -0.73
Adtraction Breaching SLA 99.9% 99.17% -0.73
Anaconda Breaching SLA 99.9% 99.17% -0.73
Bloomreach Breaching SLA 99.9% 99.17% -0.73
brightwheel Breaching SLA 99.9% 99.17% -0.73
cdnjs Breaching SLA 99.9% 99.17% -0.73
Class Technologies Breaching SLA 99.9% 99.17% -0.73
Cloudli Communications Breaching SLA 99.9% 99.17% -0.73
DeepAI Breaching SLA 99.9% 99.17% -0.73
FieldEdge Breaching SLA 99.9% 99.17% -0.73
Iterable Breaching SLA 99.9% 99.17% -0.73
Justworks Breaching SLA 99.9% 99.17% -0.73
Khan Academy Breaching SLA 99.9% 99.17% -0.73
LiveRamp Breaching SLA 99.9% 99.17% -0.73
Neon Breaching SLA 99.9% 99.17% -0.73
Onfido Breaching SLA 99.9% 99.17% -0.73
Onspring Technologies Breaching SLA 99.9% 99.17% -0.73
Ookla Breaching SLA 99.9% 99.17% -0.73
Ordergroove Breaching SLA 99.9% 99.17% -0.73
PandaDoc Breaching SLA 99.9% 99.17% -0.73
Posit Breaching SLA 99.9% 99.17% -0.73
Proposify Breaching SLA 99.9% 99.17% -0.73
Pulumi Breaching SLA 99.9% 99.17% -0.73
Robin Breaching SLA 99.9% 99.17% -0.73
SolarWinds Service Desk Breaching SLA 99.9% 99.17% -0.73
SnapLogic Breaching SLA 99.9% 99.17% -0.73
Substack Breaching SLA 99.9% 99.17% -0.73
Unbounce Breaching SLA 99.9% 99.17% -0.73
Uscreen Breaching SLA 99.9% 99.17% -0.73
VitalSource Breaching SLA 99.9% 99.17% -0.73
Abnormal Security Breaching SLA 99.9% 99.31% -0.59
Bentley Systems Breaching SLA 99.9% 99.31% -0.59
Builder.io Breaching SLA 99.9% 99.31% -0.59
Captivated Breaching SLA 99.9% 99.31% -0.59
Carta Breaching SLA 99.9% 99.31% -0.59
ChargeLab Breaching SLA 99.9% 99.31% -0.59
CodeSignal Breaching SLA 99.9% 99.31% -0.59
Comeet Breaching SLA 99.9% 99.31% -0.59
Atlassian (Confluence) Breaching SLA 99.9% 99.31% -0.59
Contentstack Breaching SLA 99.9% 99.31% -0.59
Cypress Breaching SLA 99.9% 99.31% -0.59
Doctolib Breaching SLA 99.9% 99.31% -0.59
eSUB Construction Software Breaching SLA 99.9% 99.31% -0.59
Follow Up Boss Breaching SLA 99.9% 99.31% -0.59

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.