SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866

Meeting SLA

964

Breaching SLA

1,830

SLA-tracked vendors

47%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Read AI	Breaching SLA	99.9%	98.61%	-1.29
RubyGems	Breaching SLA	99.9%	98.61%	-1.29
Sanity	Breaching SLA	99.9%	98.61%	-1.29
SendGrid	Breaching SLA	99.9%	98.61%	-1.29
Synthesia	Breaching SLA	99.9%	98.61%	-1.29
Vimeo OTT	Breaching SLA	99.9%	98.61%	-1.29
Vimeo	Breaching SLA	99.9%	98.61%	-1.29
Act-On Software	Breaching SLA	99.9%	98.75%	-1.15
Adaptable	Breaching SLA	99.9%	98.75%	-1.15
Belvo	Breaching SLA	99.9%	98.75%	-1.15
BetterCloud	Breaching SLA	99.9%	98.75%	-1.15
Box	Breaching SLA	99.9%	98.75%	-1.15
Degreed	Breaching SLA	99.9%	98.75%	-1.15
Duolingo	Breaching SLA	99.9%	98.75%	-1.15
Formstack	Breaching SLA	99.9%	98.75%	-1.15
GatewayAPI	Breaching SLA	99.9%	98.75%	-1.15
FMX System	Breaching SLA	99.9%	98.75%	-1.15
Nitro Sign	Breaching SLA	99.9%	98.75%	-1.15
incident.io	Breaching SLA	99.9%	98.75%	-1.15
Kayako	Breaching SLA	99.9%	98.75%	-1.15
Lithic	Breaching SLA	99.9%	98.75%	-1.15
Midaxo Cloud	Breaching SLA	99.9%	98.75%	-1.15
Narvar	Breaching SLA	99.9%	98.75%	-1.15
Onfido	Breaching SLA	99.9%	98.75%	-1.15
Requarks.io	Breaching SLA	99.9%	98.75%	-1.15
Sisense	Breaching SLA	99.9%	98.75%	-1.15
Socure	Breaching SLA	99.9%	98.75%	-1.15
TrackingMore	Breaching SLA	99.9%	98.75%	-1.15
ABC Trainerize	Breaching SLA	99.9%	98.75%	-1.15
Twingate	Breaching SLA	99.9%	98.75%	-1.15
Vena Solutions	Breaching SLA	99.9%	98.75%	-1.15
WHOOP	Breaching SLA	99.9%	98.75%	-1.15
ZoomInfo	Breaching SLA	99.9%	98.75%	-1.15
Chase UK	Breaching SLA	99.9%	98.89%	-1.01
Cisco Meraki	Breaching SLA	99.9%	98.89%	-1.01
Classy (GoFundMe)	Breaching SLA	99.9%	98.89%	-1.01
Coralogix	Breaching SLA	99.9%	98.89%	-1.01
Delinea	Breaching SLA	99.9%	98.89%	-1.01
Demio	Breaching SLA	99.9%	98.89%	-1.01
Harvey AI	Breaching SLA	99.9%	98.89%	-1.01
Knock	Breaching SLA	99.9%	98.89%	-1.01
Listrak	Breaching SLA	99.9%	98.89%	-1.01
LogRocket	Breaching SLA	99.9%	98.89%	-1.01
Meraki	Breaching SLA	99.9%	98.89%	-1.01
Omni Analytics	Breaching SLA	99.9%	98.89%	-1.01
OneSignal	Breaching SLA	99.9%	98.89%	-1.01
Opteo	Breaching SLA	99.9%	98.89%	-1.01
Overleaf	Breaching SLA	99.9%	98.89%	-1.01
Pagely	Breaching SLA	99.9%	98.89%	-1.01
PEXA	Breaching SLA	99.9%	98.89%	-1.01

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.