SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Discord	Breaching SLA	99.9%	98.74%	-1.16
Greenhouse	Breaching SLA	99.9%	98.74%	-1.16
HotDoc	Breaching SLA	99.9%	98.74%	-1.16
Kili	Breaching SLA	99.9%	98.74%	-1.16
LANDR	Breaching SLA	99.9%	98.74%	-1.16
LinkedIn	Breaching SLA	99.9%	98.74%	-1.16
PEXA	Breaching SLA	99.9%	98.74%	-1.16
Platform9	Breaching SLA	99.9%	98.74%	-1.16
Pushpay	Breaching SLA	99.9%	98.74%	-1.16
Red Canary	Breaching SLA	99.9%	98.74%	-1.16
TeamViewer	Breaching SLA	99.9%	98.74%	-1.16
Toast	Breaching SLA	99.9%	98.74%	-1.16
VanillaSoft	Breaching SLA	99.9%	98.74%	-1.16
Workiva	Breaching SLA	99.9%	98.74%	-1.16
Anaplan	Breaching SLA	99.9%	98.88%	-1.02
Apideck	Breaching SLA	99.9%	98.88%	-1.02
Box	Breaching SLA	99.9%	98.88%	-1.02
Braze	Breaching SLA	99.9%	98.88%	-1.02
ChargeOver	Breaching SLA	99.9%	98.88%	-1.02
CloudTalk	Breaching SLA	99.9%	98.88%	-1.02
Conga	Breaching SLA	99.9%	98.88%	-1.02
Contentful	Breaching SLA	99.9%	98.88%	-1.02
DISCO	Breaching SLA	99.9%	98.88%	-1.02
DeepSeek	Breaching SLA	99.9%	98.88%	-1.02
Degreed	Breaching SLA	99.9%	98.88%	-1.02
Device Magic	Breaching SLA	99.9%	98.88%	-1.02
Divio	Breaching SLA	99.9%	98.88%	-1.02
Duo Security	Breaching SLA	99.9%	98.88%	-1.02
Experian Data Quality	Breaching SLA	99.9%	98.88%	-1.02
Formstack	Breaching SLA	99.9%	98.88%	-1.02
Vero	Breaching SLA	99.9%	98.88%	-1.02
Gitpod	Breaching SLA	99.9%	98.88%	-1.02
GoCardless	Breaching SLA	99.9%	98.88%	-1.02
Grammarly	Breaching SLA	99.9%	98.88%	-1.02
Heap	Breaching SLA	99.9%	98.88%	-1.02
Hoxhunt	Breaching SLA	99.9%	98.88%	-1.02
Intralinks	Breaching SLA	99.9%	98.88%	-1.02
Jitterbit	Breaching SLA	99.9%	98.88%	-1.02
Limble	Breaching SLA	99.9%	98.88%	-1.02
LiveKit	Breaching SLA	99.9%	98.88%	-1.02
No-IP	Breaching SLA	99.9%	98.88%	-1.02
Noko Time Tracking	Breaching SLA	99.9%	98.88%	-1.02
OPSWAT	Breaching SLA	99.9%	98.88%	-1.02
Patreon	Breaching SLA	99.9%	98.88%	-1.02
Redox	Breaching SLA	99.9%	98.88%	-1.02
SecurityScorecard External	Breaching SLA	99.9%	98.88%	-1.02
Transifex	Breaching SLA	99.9%	98.88%	-1.02
Workable	Breaching SLA	99.9%	98.88%	-1.02
Xero	Breaching SLA	99.9%	98.88%	-1.02
ABBYY	Breaching SLA	99.9%	99.02%	-0.88

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.