SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

866

Meeting SLA

964

Breaching SLA

1,830

SLA-tracked vendors

47%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Yardi Systems	Breaching SLA	99.9%	98.06%	-1.84
Aircall	Breaching SLA	99.9%	98.19%	-1.71
Circle.so	Breaching SLA	99.9%	98.19%	-1.71
CompanyCam	Breaching SLA	99.9%	98.19%	-1.71
Gather	Breaching SLA	99.9%	98.19%	-1.71
Goldcast	Breaching SLA	99.9%	98.19%	-1.71
Jobber	Breaching SLA	99.9%	98.19%	-1.71
Mirakl	Breaching SLA	99.9%	98.19%	-1.71
Neon	Breaching SLA	99.9%	98.19%	-1.71
Procurify	Breaching SLA	99.9%	98.19%	-1.71
Resideo	Breaching SLA	99.9%	98.19%	-1.71
Slido	Breaching SLA	99.9%	98.19%	-1.71
Spreadshirt	Breaching SLA	99.9%	98.19%	-1.71
SysAid	Breaching SLA	99.9%	98.19%	-1.71
Trimble Viewpoint	Breaching SLA	99.9%	98.19%	-1.71
BambooHR	Breaching SLA	99.9%	98.33%	-1.57
Brivo	Breaching SLA	99.9%	98.33%	-1.57
CodeSignal	Breaching SLA	99.9%	98.33%	-1.57
Heymarket	Breaching SLA	99.9%	98.33%	-1.57
Ironclad Contract Management	Breaching SLA	99.9%	98.33%	-1.57
QAD System	Breaching SLA	99.9%	98.33%	-1.57
Rippling	Breaching SLA	99.9%	98.33%	-1.57
ServiceNow Cloud Observability	Breaching SLA	99.9%	98.33%	-1.57
Spot AI	Breaching SLA	99.9%	98.33%	-1.57
Strava	Breaching SLA	99.9%	98.33%	-1.57
ActiveCampaign	Breaching SLA	99.9%	98.47%	-1.43
Authorize.net	Breaching SLA	99.9%	98.47%	-1.43
Bentley Systems	Breaching SLA	99.9%	98.47%	-1.43
Bird	Breaching SLA	99.9%	98.47%	-1.43
Blizzard Entertainment	Breaching SLA	99.9%	98.47%	-1.43
BrowserStack	Breaching SLA	99.9%	98.47%	-1.43
Cloudsmith	Breaching SLA	99.9%	98.47%	-1.43
Infoblox	Breaching SLA	99.9%	98.47%	-1.43
Mergify	Breaching SLA	99.9%	98.47%	-1.43
Merinio	Breaching SLA	99.9%	98.47%	-1.43
Parabola	Breaching SLA	99.9%	98.47%	-1.43
Seravo	Breaching SLA	99.9%	98.47%	-1.43
Teachable	Breaching SLA	99.9%	98.47%	-1.43
Buildertrend	Breaching SLA	99.9%	98.61%	-1.29
Channel.io	Breaching SLA	99.9%	98.61%	-1.29
Clojars	Breaching SLA	99.9%	98.61%	-1.29
Criteo	Breaching SLA	99.9%	98.61%	-1.29
DataCite	Breaching SLA	99.9%	98.61%	-1.29
Deno Deploy	Breaching SLA	99.9%	98.61%	-1.29
Depot	Breaching SLA	99.9%	98.61%	-1.29
Lago	Breaching SLA	99.9%	98.61%	-1.29
Groove	Breaching SLA	99.9%	98.61%	-1.29
Instructure (Canvas LMS)	Breaching SLA	99.9%	98.61%	-1.29
LiveRamp	Breaching SLA	99.9%	98.61%	-1.29
Maze	Breaching SLA	99.9%	98.61%	-1.29

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.