SLA Compliance Tracking

Vendor uptime versus published SLA targets: who is meeting their commitments and who is breaching.

884

Meeting SLA

940

Breaching SLA

1,824

SLA-tracked vendors

48%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Shift4	Breaching SLA	99.9%	97.92%	-1.98
Act-On Software	Breaching SLA	99.9%	97.92%	-1.98
Asana	Breaching SLA	99.9%	97.92%	-1.98
Bambu Lab	Breaching SLA	99.9%	97.92%	-1.98
BrowserStack	Breaching SLA	99.9%	97.92%	-1.98
Chase UK	Breaching SLA	99.9%	97.92%	-1.98
JazzHR	Breaching SLA	99.9%	97.92%	-1.98
Judge.me	Breaching SLA	99.9%	97.92%	-1.98
Samsara	Breaching SLA	99.9%	97.92%	-1.98
SentinelOne	Breaching SLA	99.9%	97.92%	-1.98
Snapdocs, Inc.	Breaching SLA	99.9%	97.92%	-1.98
WatchGuard Technologies	Breaching SLA	99.9%	97.92%	-1.98
Xero	Breaching SLA	99.9%	97.92%	-1.98
Accelo	Breaching SLA	99.9%	98.06%	-1.84
Anthology	Breaching SLA	99.9%	98.06%	-1.84
Apwide	Breaching SLA	99.9%	98.06%	-1.84
Astronomer	Breaching SLA	99.9%	98.06%	-1.84
Box	Breaching SLA	99.9%	98.06%	-1.84
Buildkite	Breaching SLA	99.9%	98.06%	-1.84
DonorDrive	Breaching SLA	99.9%	98.06%	-1.84
Ellucian Cloud	Breaching SLA	99.9%	98.06%	-1.84
Frame.io	Breaching SLA	99.9%	98.06%	-1.84
Grammarly	Breaching SLA	99.9%	98.06%	-1.84
Kinsta	Breaching SLA	99.9%	98.06%	-1.84
Phreesia	Breaching SLA	99.9%	98.06%	-1.84
Ribbon Health	Breaching SLA	99.9%	98.06%	-1.84
Sonos	Breaching SLA	99.9%	98.06%	-1.84
Sysdig US-East-1	Breaching SLA	99.9%	98.06%	-1.84
Veracode	Breaching SLA	99.9%	98.06%	-1.84
Intapp, Inc.	Breaching SLA	99.9%	98.19%	-1.71
KOMOJU	Breaching SLA	99.9%	98.19%	-1.71
PayRange	Breaching SLA	99.9%	98.19%	-1.71
Quest On Demand	Breaching SLA	99.9%	98.19%	-1.71
SocialDog	Breaching SLA	99.9%	98.19%	-1.71
Spreedly	Breaching SLA	99.9%	98.19%	-1.71
Vibes	Breaching SLA	99.9%	98.19%	-1.71
ZoomInfo	Breaching SLA	99.9%	98.19%	-1.71
6sense	Breaching SLA	99.9%	98.33%	-1.57
boostup	Breaching SLA	99.9%	98.33%	-1.57
Calamari	Breaching SLA	99.9%	98.33%	-1.57
CloudSigma	Breaching SLA	99.9%	98.33%	-1.57
Crowdin	Breaching SLA	99.9%	98.33%	-1.57
Customer.io	Breaching SLA	99.9%	98.33%	-1.57
EBSCO	Breaching SLA	99.9%	98.33%	-1.57
Estuary	Breaching SLA	99.9%	98.33%	-1.57
Jobber	Breaching SLA	99.9%	98.33%	-1.57
Monday.com	Breaching SLA	99.9%	98.33%	-1.57
Olo	Breaching SLA	99.9%	98.33%	-1.57
Perception Point	Breaching SLA	99.9%	98.33%	-1.57
Planning Center	Breaching SLA	99.9%	98.33%	-1.57

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.