SLA Compliance Tracking

Vendor uptime versus published SLA targets — who is meeting their commitments and who is breaching.

451

Meeting SLA

1,397

Breaching SLA

1,848

SLA-tracked vendors

24%

Compliance rate

Service	Status	SLA Target	Actual (30d)	Delta
Oso	Breaching SLA	99.9%	97.77%	-2.13
Salesloft	Breaching SLA	99.9%	97.77%	-2.13
SolarWinds Service Desk	Breaching SLA	99.9%	97.77%	-2.13
SegMetrics	Breaching SLA	99.9%	97.77%	-2.13
Smartsheet	Breaching SLA	99.9%	97.77%	-2.13
Trainual	Breaching SLA	99.9%	97.77%	-2.13
Tyk	Breaching SLA	99.9%	97.77%	-2.13
Woodpecker.co	Breaching SLA	99.9%	97.77%	-2.13
BrowserStack	Breaching SLA	99.9%	97.91%	-1.99
Contentsquare	Breaching SLA	99.9%	97.91%	-1.99
DataRobot	Breaching SLA	99.9%	97.91%	-1.99
Greenway Services	Breaching SLA	99.9%	97.91%	-1.99
Infobip	Breaching SLA	99.9%	97.91%	-1.99
Kandji	Breaching SLA	99.9%	97.91%	-1.99
Malomo	Breaching SLA	99.9%	97.91%	-1.99
MATCHi AB	Breaching SLA	99.9%	97.91%	-1.99
Spreadshirt	Breaching SLA	99.9%	97.91%	-1.99
Amplify	Breaching SLA	99.9%	98.04%	-1.86
Buildkite	Breaching SLA	99.9%	98.04%	-1.86
Clerk	Breaching SLA	99.9%	98.04%	-1.86
Atlassian (Confluence)	Breaching SLA	99.9%	98.04%	-1.86
Docker	Breaching SLA	99.9%	98.04%	-1.86
Hevo Data	Breaching SLA	99.9%	98.04%	-1.86
Judge.me	Breaching SLA	99.9%	98.04%	-1.86
LogicMonitor	Breaching SLA	99.9%	98.04%	-1.86
Mitel CloudLink	Breaching SLA	99.9%	98.04%	-1.86
Planning Center	Breaching SLA	99.9%	98.04%	-1.86
Plecto	Breaching SLA	99.9%	98.04%	-1.86
Squarespace	Breaching SLA	99.9%	98.04%	-1.86
Timely Limited	Breaching SLA	99.9%	98.04%	-1.86
Travis CI	Breaching SLA	99.9%	98.04%	-1.86
Vena Solutions	Breaching SLA	99.9%	98.04%	-1.86
Asana	Breaching SLA	99.9%	98.18%	-1.72
Catchpoint Systems Services Page	Breaching SLA	99.9%	98.18%	-1.72
Coralogix	Breaching SLA	99.9%	98.18%	-1.72
Fireblocks	Breaching SLA	99.9%	98.18%	-1.72
Ghost	Breaching SLA	99.9%	98.18%	-1.72
Help Scout	Breaching SLA	99.9%	98.18%	-1.72
HeyGen	Breaching SLA	99.9%	98.18%	-1.72
Kameleoon	Breaching SLA	99.9%	98.18%	-1.72
NinjaOne	Breaching SLA	99.9%	98.18%	-1.72
Nulogy	Breaching SLA	99.9%	98.18%	-1.72
Paribu	Breaching SLA	99.9%	98.18%	-1.72
Procurify	Breaching SLA	99.9%	98.18%	-1.72
SecureAuth Service	Breaching SLA	99.9%	98.18%	-1.72
Teamwork	Breaching SLA	99.9%	98.18%	-1.72
UpCloud	Breaching SLA	99.9%	98.18%	-1.72
GitLab	Breaching SLA	99.9%	98.32%	-1.58
npm	Breaching SLA	99.9%	98.32%	-1.58
Parabola	Breaching SLA	99.9%	98.32%	-1.58

How we score SLA compliance

Each vendor is compared against its publicly stated SLA target. "Meeting" means the actual 30-day uptime is at or above the target; "Breaching" means below. Delta is the gap (positive = exceeding by that much; negative = breaching by that much). Breach hours convert the percentage gap into the actual hours of unmet SLA over the period.

See also: uptime rankings for raw 30/90-day reliability and transparency grades for how quickly each vendor acknowledges incidents.