Issue with reminder emails for vendor assessment evidence request
Incident Lifecycle
Incident Timeline
Monitoring
We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly
Apr 20, 2026 at 11:57 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 17, 2026 at 11:20 PM UTC
Investigating
As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.
Apr 17, 2026 at 8:07 PM UTC
Investigating
We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.
Apr 17, 2026 at 7:53 PM UTC
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