Datto SaaS Protection - Backup performance degradation for SharePoint services on pod 'des1-saas-p0'

Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.

The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.

Backup success rates remain stable and the R&D team is continuing to monitor.

While the Kaseya R&D team continues to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 3x per day to 2x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.

Backup completion percentages remain stable, and we’re monitoring the situation closely.

We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.

Configuration changes have been implemented to address the issue and SharePoint backups are stable.

The Kaseya R&D team is monitoring.

The Kaseya R&D team has identified the issue and are actively working to resolve it.

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint backup performance.


The Kaseya R&D Team is currently investigating this issue.


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