User Authentication Identity API High Latency for Verizon in United States
Incident Lifecycle
Affected Components
Lookup SIM Swap
Legacy Identity MatchAndAttributes
Incident Timeline
Investigating
Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Feb 24, 2026 at 8:20 AM UTC
Investigating
Twilio customers may be experiencing User Authentication Identity API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Feb 24, 2026 at 7:20 AM UTC
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