Zendesk vs Intercom
Side-by-side reliability comparison based on real-time monitoring data over the last 25 days.
Zendesk
Customer service software and sales CRM platform with ticketing, live chat, help center, and AI-powered automation for support teams.
OperationalIntercom
Customer messaging platform combining live chat, chatbots, help desk, and product tours for customer support and engagement.
Operational| Metric | Zendesk | Intercom |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (25-day) | 96% | 92% |
| Days with Issues | 1 | 2 |
| Feed Type | Healthcheck | Statuspage |
| Status Page | View → | View → |
Zendesk vs Intercom: Reliability Comparison
Choosing between Zendesk and Intercom? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 25 days, Zendesk has maintained 96% uptime with 1 day of issues, while Intercom has achieved 92% uptime with 2 days of issues.
Want instant alerts when either service goes down? Sign up for ServiceAlert.ai to monitor both services and get notified via email, Slack, Teams, Google Chat, or Discord.