Intercom vs Freshworks
Side-by-side reliability comparison based on real-time monitoring data over the last 25 days.
Intercom
Customer messaging platform combining live chat, chatbots, help desk, and product tours for customer support and engagement.
OperationalFreshworks
Business software suite including Freshdesk, Freshservice, and Freshsales for customer support, IT service management, and CRM.
Operational| Metric | Intercom | Freshworks |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (25-day) | 92% | 94.44% |
| Days with Issues | 2 | 1 |
| Feed Type | Statuspage | Healthcheck |
| Status Page | View → | View → |
Intercom vs Freshworks: Reliability Comparison
Choosing between Intercom and Freshworks? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 25 days, Intercom has maintained 92% uptime with 2 days of issues, while Freshworks has achieved 94.44% uptime with 1 day of issues.
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