Help Scout vs Zendesk
Side-by-side reliability comparison based on real-time monitoring data over the last 25 days.
Help Scout
Help desk and customer support platform with shared inbox and knowledge base.
OperationalZendesk
Customer service software and sales CRM platform with ticketing, live chat, help center, and AI-powered automation for support teams.
Operational| Metric | Help Scout | Zendesk |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (25-day) | 93.75% | 96% |
| Days with Issues | 1 | 1 |
| Feed Type | Statuspage | Healthcheck |
| Status Page | View → | View → |
Help Scout vs Zendesk: Reliability Comparison
Choosing between Help Scout and Zendesk? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 25 days, Help Scout has maintained 93.75% uptime with 1 day of issues, while Zendesk has achieved 96% uptime with 1 day of issues.
Want instant alerts when either service goes down? Sign up for ServiceAlert.ai to monitor both services and get notified via email, Slack, Teams, Google Chat, or Discord.