Help Scout vs Mattermost
Side-by-side reliability comparison based on real-time monitoring data over the last 18 days.
Help Scout
Help desk and customer support platform with shared inbox and knowledge base.
OperationalMattermost
Open-source team collaboration and messaging platform for secure, self-hosted or cloud-based enterprise communications.
Operational| Metric | Help Scout | Mattermost |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (18-day) | 93.75% | 100% |
| Days with Issues | 1 | 0 |
| Feed Type | Statuspage | Statuspage |
| Status Page | View → | View → |
Help Scout vs Mattermost: Reliability Comparison
Choosing between Help Scout and Mattermost? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 18 days, Help Scout has maintained 93.75% uptime with 1 day of issues, while Mattermost has achieved 100% uptime with 0 days of issues.
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