Help Scout vs Freshworks
Side-by-side reliability comparison based on real-time monitoring data over the last 18 days.
Help Scout
Help desk and customer support platform with shared inbox and knowledge base.
OperationalFreshworks
Business software suite including Freshdesk, Freshservice, and Freshsales for customer support, IT service management, and CRM.
Operational| Metric | Help Scout | Freshworks |
|---|---|---|
| Current Status | Operational | Operational |
| Uptime (18-day) | 93.75% | 94.44% |
| Days with Issues | 1 | 1 |
| Feed Type | Statuspage | Healthcheck |
| Status Page | View → | View → |
Help Scout vs Freshworks: Reliability Comparison
Choosing between Help Scout and Freshworks? Reliability matters. ServiceAlert.ai tracks both services in real time, monitoring their status pages for outages, degraded performance, and maintenance windows.
Over the last 18 days, Help Scout has maintained 93.75% uptime with 1 day of issues, while Freshworks has achieved 94.44% uptime with 1 day of issues.
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