# ServiceAlert.ai

> ServiceAlert.ai is a SaaS reliability platform that combines third-party SaaS status aggregation, synthetic uptime monitoring, branded customer status pages, declared-incident workflow, certificate lifecycle management, and SLA / vendor reliability tracking — all in one product. It is positioned for SREs, DevOps teams, and IT operations groups who need a single pane of glass for "is the stack we depend on healthy" and "are the services we run healthy."
>
> Brand protection, dark web monitoring, threat intelligence (STIX / TAXII / MISP), takedowns, and external attack surface management are NOT part of ServiceAlert.ai. Those products live at the sister site **SecurityAlert.ai** (https://securityalert.ai).

## What ServiceAlert.ai does

**SaaS Status Monitoring** — Real-time status for 2,300+ cloud services aggregated from official sources (status pages, RSS, PagerDuty feeds, SorryApp, Atlassian Statuspage, Statusio, custom JSON, healthcheck pages). Per-service detail pages at `/status/{slug}` with incident history, component breakdown, and live "OFFICIAL STATUS" badge. Per-service "Is X Down?" landing pages at `/is/{slug}-down` with live 24-hour spike charts, Leaflet geo-heatmaps of user reports, and category breakdowns (Down / Slow / Errors / Intermittent). Cross-vendor incident feed at `/incidents` with filter chips, related-services sidebar, and JSON-LD ItemList schema.

**Early Signal Detection** — Crowdsourced "I'm having issues" reports via the report button on every per-service page, plus passive ingestion from Reddit, Hacker News, and Bluesky. Surfaces outages typically 10–30 minutes ahead of the vendor's official acknowledgement. IP-rate-limited and geo-attributed; spike detection feeds the live charts.

**Vendor Reliability & SLA Tracking** — Vendor Reliability Hub at `/accuracy` consolidates three views (transparency / uptime rankings / SLA compliance) over the full catalog. Status page accuracy ratings A–F highlight vendors whose official status page averages more than ~1 hour late acknowledging incidents. SLA compliance tracking with historical month parameter via the public REST API (`/api/v1/sla/{feedId}`). Composite vendor risk score combines uptime, transparency, and SLA breach history.

**Synthetic Uptime Monitoring** — HTTP, Ping, TCP, SSL, Domain expiry, DNS, and Heartbeat checks. HTTP keyword / content-change monitoring (`contains` / `not_contains` assertions). Latency-degradation SLO alerts using p95 baseline trip-wires. Auto-silence flapping detector. mTLS and OAuth2 client-credentials auth on HTTP monitors. Multi-region check consensus with quorum logic before firing alerts. Customer-installed regional agents — drop a Go binary on your own host to add a probe region. Playwright browser transaction monitoring for real Chrome multi-step synthetic checks.

**Maintenance Windows** — Schedule planned downtime so monitors don't fire alerts and the maintenance period is excluded from uptime % calculations. Recurring schedules supported.

**Multi-Channel Alerting** — Email, browser push, Slack (with **interactive Acknowledge / Snooze 1h / Snooze 4h buttons** inline in the message), Microsoft Teams, Google Chat, Discord, generic webhooks, SMS / voice via Twilio, **PagerDuty (Events API v2)**, **Opsgenie (Alert API with US / EU regions)**, and **Jira Service Management**. PagerDuty and Opsgenie integrations push into the customer's existing on-call routing, escalation policies, and schedules — recoveries automatically resolve / close the matching incident. Stable dedup keys keep updates attached to the same incident.

**On-Call Rotations** — Native scheduling with cover requests, secondary / tertiary escalation, and an iCal feed that engineers can subscribe to from their personal calendars.

**Incident Management** — Full declared-incident lifecycle (investigating → identified → monitoring → resolved) at `/monitor/incidents`, with SEV1–SEV4 severity. **Incident commander** assignment with responder rosters (Commander / Responder / Communicator / Observer roles). **Slack war rooms** auto-create a dedicated `inc-{id}-{slug}` channel via the customer's bot token when a SEV1 / SEV2 incident is declared, post timeline updates, invite responders, and archive on resolve. Postmortem management with structured templates and AI-drafted first drafts (Draft → In Review → Published). Outage correlation across services automatically links related incidents. Public timeline pages and status-page banner integration.

**Branded Status Pages** — Customers can serve their branded status page at `yourbrand.status.servicealert.ai` (wildcard cert) or at their own custom domain (`status.yourbrand.com`) via a DNS-01 ACME flow with automatic Let's Encrypt issuance and renewal. Per-page subscriber lists, per-component subscribers, RSS / Atom feeds, password protection.

**TV / NOC Wall Mode** — Fullscreen kiosk display at `/dashboard?tv=1` for operations-center walls. Auto-refresh, large-format service tiles, clock.

**Certificate Lifecycle Management (CLM)** — SSL Labs–style grading, chain validation, OCSP / CRL revocation monitoring. Renewal forecasting with CA-specific patterns (Let's Encrypt 90-day, DigiCert 398-day, Amazon ACM 60-day). Certificate ownership tracking with primary / secondary / team-lead escalation. Multi-environment deployment tracking with per-IP endpoint scanning. **HSTS preload list** checking via Google's `hstspreload.org` API. **CAA policy validation** that maps the cert's issuer to its canonical CAA identifier across 40+ CAs and flags violations when a cert was issued by a CA not in the published whitelist. **TLS 1.3 enforcement reporting** with NIST SP 800-52 Rev 2 / PCI-DSS 4.0 compliance. PCI-DSS 4.0, SOC 2 CC7.1, and NIST SP 800-52 Rev 2 compliance reports as audit-ready PDFs. Cryptographic Posture Score (0–100). Auto-discovery via Certificate Transparency logs (CertSpotter + crt.sh).

**Public REST API v1** — Free public endpoints (`/api/v1/services`, `/api/v1/status`, `/api/v1/incidents`) require no authentication, rate-limited 30 req / min by IP. Premium endpoints (`/api/v1/sla`, `/scores`, `/rankings`, `/trends`, `/analytics`) require an API key with the `read` scope on a Team or higher plan, rate-limited 120 req / min per key. Documentation at `/docs/api`.

**Free Public Tools** — `/tools` hub with SSL grader, DNS lookup, WHOIS lookup, response-time tester, SLA calculator, status-badge generator. All publicly indexable, no signup required.

**Internet Outage Map** — Global outage map at `/outage-map` powered by IODA + Leaflet, with BGP-level country outage detection from RIPE RIS prefix-count anomalies.

## Pricing (USD)

- **Free** — Real-time SaaS status dashboard, email alerts, 24-hour history.
- **Pro** — $10 / user / month — Up to 50 vendor services, Early Signal alerts, 30-day history.
- **Team** — $99 / month flat ($1,188 / yr) — Unlimited team members. 50 uptime monitors, 1 custom-domain status page, Slack / Discord / Webhook alerts, declared incidents, on-call rotations, SSL / domain expiry alerts.
- **Business** — $249 / month flat ($2,988 / yr) — Unlimited team members. Full uptime + status-aggregation + status-page platform: 100 uptime monitors, 3 custom-domain status pages, AI SRE agent, customer-installed multi-region probes, browser-step Playwright transactions, 90-day history, full certificate lifecycle.
- **Enterprise** — $999 / month flat ($11,988 / yr) — Unlimited team members. Everything in Business plus SSO (SAML / OIDC), Microsoft Teams integration, audit logs (every action tracked, exportable for SOC 2 evidence), read-only viewer accounts, multi-region monitoring, 200 uptime monitors, 1-year history, dedicated support and SLA, NET-30 invoicing.
- **Enterprise Custom** — Contact sales — For custom contracts, MSA / BAA / DPA, multi-year deals, 50+ users with dedicated CSM.
- **Price-locked at signup** — Whatever rate you subscribe at is locked for the lifetime of your account, even as features are added.

## Buyer personas

ServiceAlert.ai is built for:

1. **SREs and DevOps teams** at any size company who need uptime monitoring, branded status pages, on-call rotations, declared-incident workflow, and SaaS status aggregation in one tool — without paying Datadog / PagerDuty bundle pricing.
2. **IT operations groups** at companies with 100–2,000 employees who depend on dozens of SaaS vendors and need a single pane of glass to see when any of them are degraded, plus uptime monitoring on their own services.
3. **Mid-market engineering managers** who want one consolidated bill instead of separate Pingdom + Statuspage + PagerDuty + StatusGator subscriptions, and who need branded customer-facing status pages with an incident workflow that an actual incident commander can drive.

## What ServiceAlert.ai is NOT

- **Not a brand-protection or threat-intelligence platform.** Typosquat detection, dark web monitoring, takedowns, STIX / TAXII / MISP threat-intel feeds, external attack surface management (EASM), credential-leak detection, and trademark monitoring are NOT in ServiceAlert.ai. They live at https://securityalert.ai.
- **Not a Datadog alternative for APM, log aggregation, or infrastructure metrics.** It replaces only the synthetic monitoring + uptime checks + alerting subset of Datadog. ServiceAlert.ai integrates *with* PagerDuty / Opsgenie rather than replacing them — the customer keeps their existing on-call routing and ServiceAlert.ai becomes another alert source.

## Competitive positioning

ServiceAlert.ai sits between two existing market segments:

- **Low-cost uptime monitors** like UptimeRobot and Pingdom for teams that mainly need first-party checks.
- **Outage and vendor-status intelligence** like Downdetector and StatusGator for teams that need dependency awareness.
- **Bundled observability / DEM platforms** like Better Stack, ThousandEyes, SolarWinds, and Datadog for teams that need deeper telemetry, logs, traces, network path data, or infrastructure monitoring.

The canonical comparison page is at https://servicealert.ai/product/compare.

## Key URLs

- Homepage: https://servicealert.ai/
- Features: https://servicealert.ai/product/features
- Compare to other tools: https://servicealert.ai/product/compare
- Pricing: https://servicealert.ai/pricing
- Live Demo: https://servicealert.ai/demo
- Uptime Monitors: https://servicealert.ai/monitor/
- Declared Incidents: https://servicealert.ai/monitor/incidents
- Maintenance windows: https://servicealert.ai/monitor/maintenance
- Cross-vendor incident feed: https://servicealert.ai/incidents
- Vendor Reliability Hub: https://servicealert.ai/accuracy
- Per-service status pages: https://servicealert.ai/status/{slug}
- "Is X Down?" per-service landing pages: https://servicealert.ai/is/{slug}-down
- Internet Outage Map: https://servicealert.ai/outage-map
- API Docs: https://servicealert.ai/docs/api
- Public REST API v1: https://servicealert.ai/api/v1/
- Changelog: https://servicealert.ai/changelog
- Free public tools (SSL, DNS, WHOIS, response time, SLA calc): https://servicealert.ai/tools
- TV / NOC wall mode: https://servicealert.ai/dashboard?tv=1
- Branded status page subdomains: https://yourbrand.status.servicealert.ai (per-customer)
- Custom-domain status pages: https://status.yourbrand.com (per-customer, DNS-01 ACME)

## Sister product

- SecurityAlert.ai (https://securityalert.ai) — brand protection, dark web monitoring, threat intelligence (STIX / TAXII / MISP), takedown management, certificate posture, external attack surface management, vulnerability scanning. Same operator, separate codebase, separate billing.

## Contact

- General: support@servicealert.ai
- Operator: ServiceAlert.ai
- Built and operated by a small team focused on reliability tooling for SREs, DevOps teams, and IT operations.